FAQs

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FAQs

Storage Conditions

All coffee / tea should be kept in airtight containers away from direct sunlight.

What are the payment modes accepted?

CoffeeTea online store only accept payment via Credit Cards (Stripe). FPX option is not available at the moment.

I haven’t been sent my purchase confirmation e-mail or tracking e-mail, what should I do?

Ensure that you’re checking the correct email address. The email address you used to purchase your tea with, is the email address all information will be sent to. Check your spam/junk mail too as it may have been filtered into there.

How can I track my order?

You will receive an email with the courier info and tracking number. Then you can track your order using the tracking link provided.

The postal service lost my parcel, what should I do?

All items purchased from CoffeeTea are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We pass all items onto the carrier that you chose upon checkout of our product – if they lose your parcel, you must contact them and seek compensation. The details of the shipping company responsible for your parcel will be stated on your tracking link.

Can I amend my order?

We are unable to amend any part of your order once it is complete.

I gave the wrong address when ordering, what should I do?

In our checkout process you will have selected a disclaimer stating that the address you provided us was correct.

If you have given us the incorrect address then we are unable to send out a replacement tea and you will need to purchase again if you wish to do so.

In order to send our wonderful customers their parcels at the efficient rate we do, our dispatch system is extremely fast so it is impossible to recall packages and make address changes.

If you’ve provided us the incorrect or old address, we suggest that you notify the occupant of the address you provided us with and hopefully they can help you retrieve your parcel.

My order has not arrived yet?

If your order has not arrived by the estimated delivery date, please ensure you have tried:

– Checking if you have a text message, email or attempted delivery slip from the local postage carrier.
– Checking with your neighbours if they have accepted the delivery on your behalf.
– Looking into any safe areas the postman may have left your parcel.

If you still can’t find your parcel, please email us thru ‘Contact Us’ and include the order number. We will do our best to locate your parcel.

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