Shipping Rates & Policy
All products are shipped directly from Malaysia. Please allow 5 to 7 working days on top of the estimated delivery time for us to process your order. Please expect slight delays for orders shipped during peak seasons (Chinese New Year, Christmas etc.). Once the order has been shipped, you will receive an email confirmation and tracking number.
All orders will be delivered via various Courier Services.
- West Malaysia: Flat Rate RM 8.00 (2-3 days)
- East Malaysia: Flat Rate RM 13.00 (4-6 days)
- FREE Shipping on order over RM200 (West Malaysia only).
Return & Refund Policy
We guarantee your satisfaction with all CoffeeTea products. We strictly do not allow any return or refund of the product purchased. However, returns will only be accepted with valid reason approved by CoffeeTea prior to return, if goods received are damaged, defective or incorrect. CoffeeTea will not be responsible for any shipping cost of return.
Products can be returned in compliance of below: –
- Products must be in the original box and/or packaging
- Original packaging including undamaged boxes or packaging, without scratched surfaces.
Please send us an email with the detail of the order no, product items, reason for a product to be returned or exchanged.
Return only can be done via courier service, as we do not honor any walk in. Please bearer the courier service charge for the return.
We strictly avoid refunding cash values, therefore refund will be made by giving store credit in the form of a voucher which will be sent via email.